Inclusive consultation and engagement


People with a disability should have as much input into the planning and development of services and activities as other community members. When conducting consultation and engaging with stakeholders it is important to include people with a disability. By making a few changes to existing consultation processes, you can obtain the views of people with a disability. The results will be more representative of the wider community.


Why undertake consultation and engagement?

A dynamic and reflective organisation will seek the views of stakeholders and the broader community. Consultation is a way to listen to and obtain input from a broad range of people. Input is often sought to:

  • Generate ideas or seek feedback on available options
  • Inform the planning and development of activities, policies and programs
  • Inform and gauge the satisfaction of service users and customers about programs, services and facilities. This helps understand what is working well, what needs to be improved and how to make improvements.
  • It is important to include people with a disability when consulting as they may have distinct requirements. They also have diverse experiences of accessing services.


What is inclusive consultation and engagement?

Inclusive consultation and engagement:

  • Adopts flexible approaches for consultation to suit individuals and groups
  • Takes into account a variety of access and communication requirements
  • Respects people’s differences. Just because two people have the same disability does not mean their requirements are the same
  • Provides people with equal opportunity to contribute.


Source: DHS Victoria