AFDO Innovative Service Delivery project



This project is coordinated and led by the Australian Federation of Disability Organisations and supported by a cross-sectoral advisory group including members of the Ageing, Disability & Mental Health Collaborative Panel.

This project will identify and work with ‘exemplar’ service providers that are applying good practice, consumer-led service delivery models.

It will articulate the characteristics of good practice, in order to assist service providers to review their delivery models, and operate in a market-driven environment.

The project is funded by the State Trustees Australia Foundation and will be run over a twelve month period, concluding in February 2017. Key findings from the project will be shared with the National Disability Insurance Agency (NDIA) and peak organisations such as National Disability Services (NDS), Vicserv, the Council of the Ageing (COTA), Carers Victoria, Ethnic Communities Council of Victoria (ECCV), and the Victorian Council of Social Service (VCOSS) to support the adoption of best practice consumer choice and control service delivery models. 


Presentation by Former AFDO CEO, Matthew Wright to the Ageing, Disability and Mental Health Collaborative Panel in 2015, about AFDO’s project proposal on sharing best practice models of consumer-led service delivery. 


Photo of Collaborative Panel members

Picture of the Ageing, Disability and Mental Health Collaborative Panel members, 2015