COVID-19

We realise that things are changing quickly, and that it’s important to be able to find good clear information about the CoronaVirus (COVID-19).  We have collected as much information as possible for people with disability and their families in one place.

You can find State and Territory information on the current restrictions on the Latest News section of our website.

*New Australian Disability Discrimination Commissioner, Ben Gauntlett recently spoke with Deputy Chief Medical Officer, Dr Nick Coatsworth about COVID-19 and people with disability.  The interview covers:

  • Why is it important for people with disability to maintain their health through regularly seeing medical practitioners and allied health professionals?
  • Are all people with disability vulnerable to COVID-19?
  • What can people with disability do if physical distancing is particularly difficult?

CoronaVirus Helplines

Disability Information Helpline 1800 643 787 (free call)

The Disability Information Helpline for people with disability who need help because of COVID-19.  The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.

  • If you are deaf, have hearing loss or a speech impairment, you can call the National Relay Service on 133 677
  • Livechat: click on this external link to Livechat which will connect you to IDEAS, then on the button in the bottom right corner.

NDIS CoronaVirus Hotline – 1800 800 110 then press 5 (free call)

There are special teams of NDIA staff available to answer your questions and help with your plan, if you press 5 after calling the NDIS number. Open Monday to Friday 8am to 8pm.

National CoronaVirus Hotline – 1800 020 080 (free call)

  • If you are deaf, have hearing loss or a speech impairment, you can call the National Relay Service on 133 677

Available 24 hours a day, 7 days a week.

Government information & Fact Sheets

Services Australia

The Australian Government has created a website with the latest COVID-19 information and resources from government agencies across Australia.  You can visit this website at www.australia.gov.au

Australians can gain access to a new messaging service on WhatsApp by typing oz.gov.au/whatsapp.  You can also get up-to-date information from the Federal Government’s CoronaVirus Australia app, available on the App Store and Google Play store. 

The Australian Government has also launched a national campaign to inform all Australians about the CoronaVirus (COVID-19).  The campaign includes four videos with captions and is aimed at stopping the spread of COVID-19:

Department of Health

The most reliable sources of information on the COVID-19 is on the new Australian Government website www.australia.gov.au and the Department of Health website.  These websites are updated regularly to give you the latest COVID-19 news, updates, and advice from government.

National Disability Insurance Scheme (NDIS)

The NDIS has a range of information and resources for NDIS participants on the NDIS website at https://www.ndis.gov.au/coronavirus.  Some of the information includes: 

Centrelink Information

Economic Justice Australia has published new Fact Sheets to provide information on how Centrelink can help if you’ve been affected by COVID-19.

The Australian Government has suspended mutual obligation requirements for JobSeeker Payment, Youth Allowance as a job seeker, as well as Parenting Payment until 27 April 2020.  You can read more information here.

Other helpful websites and resources